Customer Case Studies
Real partnerships delivering real results for the Public Sector and K-12
Streamlining Contracts at Statewide Scale
A large state government needed a way to bring solicitation and contract management under one roof across hundreds of agencies and municipalities. At that scale, coordinating bids, tracking contracts, and managing supplier relationships gets complicated fast.
Concourse partnered with the state to build a platform that now serves over 600 agencies and municipalities. It gives them centralized contract oversight, a bid process that can serve multiple agencies at once, and a single vendor portal with integrated financial tracking. The system supports relationships with more than 3,000 suppliers.
600+
Agencies & Municipalities
3,000+
Suppliers
~60 Days
First Go-Live
The initial platform was live in under 60 days, with additional modules rolled out in phases.
When procurement is scattered across disconnected systems, the inefficiencies add up and eventually hit taxpayers. The state now has one place to manage solicitations and contracts statewide. That means better transparency, less administrative overhead, and tighter oversight of how public dollars get spent.
Bringing City Hall Closer to the Community
Concourse partnered with a town in Michigan who wanted to do more than answer phones and push paper. They needed a real way to hear from residents, gather input on local issues, and show people their concerns weren't disappearing into a void.
Concourse built them a community engagement portal to make that possible. Residents can fill out surveys, submit feedback, and use a map-based 311 system to report issues with exact location details. On the backend, city staff have workflows to track every submission, assign it to the right person, and follow up.
The first production release was up and running in under 60 days, with additional workflows added over time.
Now the town has a system that turns resident feedback into action, whether someone's flagging a pothole on Main Street or weighing in on a proposed city project. People can see that the City is listening, and that builds trust over time.
Digitizing Safety for Public Transit
Concourse partnered with a regional transit authority in Illinois who was drowning in paper. Every accident form, training sign-off, and work order was either on paper or buried in spreadsheets. When the FTA came knocking for compliance reports, staff spent days hunting down signatures and piecing together records.
Concourse built them a safety management and compliance platform that runs on the tablets already in drivers' hands. Drivers can report incidents, complete digital forms with signatures, and track their training assignments - all in less than two minutes. On the backend, supervisors get a review queue for quarterly FTA reporting, can export custom reports with one click, and can assign mandatory and corrective training to drivers based on incidents.
Now, the transit authority has a single source of truth for safety data. No more chasing paper across several counties or manual data entry before audits. Everything from an accident on route 12 to a driver's annual training certification lives in one place with a complete audit trail.
More Deployments
Public Funds Collateral Pool
State Treasury Department
Modernizing the collateral pool platform that safeguards billions in public deposits, replacing legacy reporting with audit-ready workflows.
Legislative Management System
Major West Coast City
Replacing a legacy legislative council workflow system with a modern platform purpose-built for City Clerk operations.
Online Bail Payment System
State Judiciary
Implementing a digital bail intake and payment system that expedites release and replaces manual in-person workflows across the state court system.
Survey Management Platform
Regional Council of Governments
Replacing survey creation through disparate, legacy tools with a unified purpose-built platform that streamlines workforce development data collection across a multi-county service area.
PDF Workflow UI
State DOT
Delivering a custom user interface on top of Adobe's PDF Services API so document workflows live inside DOT staff's existing tools instead of a separate web app.
Legal Matter Management
Regional Transit Authority
Centralizing litigation, contracts, and public records requests on a unified case management platform for a multi-county transit agency's law department.
Volunteer Management System
Large County Parks Department
Building a registration, scheduling, event coordination, and hours-tracking platform for a parks department coordinating thousands of volunteer touches across 100+ sites each year.
Participant Accounting Platform
State Treasury Department
Replacing legacy participant accounting for state-managed investment pools with a modern subscription platform configured to the customer's account management workflows and rules.
Utility Billing & Cost Allocation
State University
Allocating utility costs across hundreds of buildings and departments, eliminating manual spreadsheet reconciliation and giving facilities teams real-time visibility into consumption.
Contract Lifecycle Management
Community College
Launching a full-lifecycle platform that covers intake, categorization, COI management, AI-powered metadata extraction, version control, signature routing, and renewal alerts so nothing slips through the cracks.
Title VI Analytics Pipeline
Regional Transit Authority
Building a Title VI equity data preparation and reporting pipeline so transit planners can run service equity analyses on demand instead of once a year.
Oracle EBS Migration Tool
Regional Transit Authority
Automating delta syncs between Oracle E-Business Suite production and test environments so IT teams stop spending nights and weekends rebuilding test data.
Jobs Board
State Department of Administration
Launching a modern marketplace for pre-qualified suppliers to bid on candidate and project opportunities across the state, giving agencies faster, transparent, and competitive ways to fill in-demand roles.
Utility Customer Portal
Midwestern City
Standing up a resident-facing utility portal that gives water customers automated water leak detection and real-time visibility into usage, billing, and account history without calling City Hall.
IT Service & Asset Management
County Government
Consolidating internal help desk and asset inventory into one platform, retiring email-driven support tickets and the disconnected spreadsheets that came with them.
Permitting & Licensing Platform
Growing Suburban City
Unifying permitting, code enforcement, licensing, and citizen request workflows so residents and contractors have one place to interact with the city.
Tenant Protection Platform
West Coast City
Replacing spreadsheet-driven tenant displacement tracking with structured case management, resource coordination, and compliance reporting.
Loan Management Portal
State Water Resources Board
Migrating an email-and-Excel loan application and administration process to a modern self-service portal for hundreds of municipal borrowers and the staff who serve them.